Job Title: Senior Data Analyst (12-Month Rolling Contract)
Location: Whitley, UK (Hybrid: Generally 3 days on-site)
Employment Type: 12-Month Contract (Inside IR35 / Rolling)
Contract Type: Hybrid (3 Days onsite/ 2 days Onsite)
Sponsorship: No Sponsorship Provided (Must have full right to work in the UK)
The Opportunity:
The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organization to leverage data-driven decision-making across all aspects of Parts and Accessories (P&A) Revenue performance and Customer Satisfaction. This role is part of the Retail Performance Intelligence (RPI) team, where our aim is to integrate data-driven insight into operations to drive highly bespoke and predictive customer service.
Key Accountabilities & Responsibilities
Knowledge, Skills, and Experience
Essential:
Desirable:
Key Performance Indicators (KPIs)
Location: Whitley, UK (Hybrid: Generally 3 days on-site)
Employment Type: 12-Month Contract (Inside IR35 / Rolling)
Contract Type: Hybrid (3 Days onsite/ 2 days Onsite)
Sponsorship: No Sponsorship Provided (Must have full right to work in the UK)
The Opportunity:
The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organization to leverage data-driven decision-making across all aspects of Parts and Accessories (P&A) Revenue performance and Customer Satisfaction. This role is part of the Retail Performance Intelligence (RPI) team, where our aim is to integrate data-driven insight into operations to drive highly bespoke and predictive customer service.
Key Accountabilities & Responsibilities
- Combine data from multiple sources to generate new insights, identifying correlations of events and activities to inform future action plans at retailer and market levels.
- Access a pool of information based on the outputs of 1,700 retailers worldwide to set the standard for insight generation.
- Own the calculation of the retention metric and lead the objective toward an increasingly insightful way we measure how well we retain customers using transactional data.
- As the RPI Intelligence lead, you will have full ownership of the “Ideas Hopper” generated through feedback from global regions and markets.
- Work in close collaboration with TCS and the Systems and Data teams to ensure on-time delivery of agreed hopper items.
- Apply a methodical approach to ensure on-time delivery of stakeholder requirements and the advancement of data capabilities with retail transactional data.
- Monitor and report on trends, achievements, and intelligence best practices at the market level.
Knowledge, Skills, and Experience
Essential:
- Advanced knowledge of technologies, techniques, and practices to manage complex datasets and summarize key messages and recommendations.
- High proficiency in Tableau is mandatory, including an eye for "Tableau artistry" (use of color, contrast, layout, and interactivity).
- Previous experience and knowledge of various data management tools, specifically Google BigQuery or Enterprise Data Warehouses (EDW).
- Skilled communicator with the ability to bridge the gap between technical and business communities to ensure a common understanding.
- Experience working with customers to understand problem statements and translating them into clear requirements for delivery teams.
- Proven experience in managing project delivery against strict deadlines.
Desirable:
- Working understanding of SQL, Anaplan, and JIRA.
- Background in Agile delivery with the ability to develop customer-centric user stories aligned to product features.
- Sound understanding of retailer processes acquired through Automotive or Luxury retail experience.
- Understanding of predictive profiling.
Key Performance Indicators (KPIs)
- Identification of data-driven insights to drive Revenue and Customer Satisfaction.
- Quarterly development of opportunities via the Intelligence tools/funnel.
- Development of a roadmap to achieve insight generation based on transactional data.
- P&A revenue and customer satisfaction improvement for identified underperforming retailers.
Apply for this role:
Similar Opportunities in Engineering
-
Mechanical Fitter
- West Midlands
- £19 per Hour
- Contract or Temp
Key details Location: Coventry Contract length: 3 months initially, with extensions expected Rate: £19 per hour DBS Required
-
Business Analyst
- West Midlands
- £30 - £35 per Hour
- Contract or Temp
Lead the 6-month integration of four CEX teams by mapping end-to-end processes in AIRS to create a unified, efficient operating model in Gaydon.
-
Project Manager
- West Midlands
- £53,950 per Year
- Contract or Temp
Project Manager position for the CEX Unity programme.