The Role

• Provide the highest level of support to customers via inbound phone calls, chats and tickets, escalating to cross-functional departments when necessary.
• Take ownership of customer case to full resolution, communicating efficiently with internal departments when needed.
• Advocate for the customer to improve client services or offerings based on requests and reported bugs. Champion customer experiences and process improvements.
• Serve as product experts to educate client vehicle owners and generating confidence in the operation of the client products. Must be comfortable to answer vehicle equipment questions, vehicle operations, discuss concerns around mechanical and cosmetic issues.
• Continuously learn and improve product knowledge through client training.
• Capable of masterfully guiding both adept and amateur technical customers and mechanics through app and website, through a personal technical aptitude.
• Triage car condition or operational concerns.

Requirements

• Availability to work weekends and support flexible schedules to support customers 24/7, 365 days of the year.
• Minimum 2 years of experience in customer service or contact centers.
• Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
• Eagerness to take on new responsibilities.
• Excellent communication and comprehension skills.
• Detail-oriented and highly precise.
• Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
• Skilled in navigating ambiguity in a high volume, high touch atmosphere.
• Familiarity with MS Office Suite (e.g. Outlook) and related communication tools (e.g. CRM) advantageous.
• Automotive industry experience or start-up experience.
• Fluent in multiple languages (Canadian French, Spanish or others).

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Lead Digital Artist

We are looking for a Lead Digital Artist to join an exciting Automotive client we are working with in Coventry on a long-term basis. Experience in UE4/UE5 is preferable.

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Our Client is is a global partner to the automotive and Mobility ecosystem for making software-defined vehicles a reality. It is a leading independent software development and integration partner helping mobility leapfrog towards a clean, smart, and safe future. An opportunity has arisen for a Technical Lead for Wiring Harness to work on a full time basis at their office in Coventry (Hybrid).

Required Skills:

• Technically capable in all areas of the EDS commodity ranging from key component selection, EDS architecture and Harness topology,
• Sound knowledge of High Voltage installations, specifications, and standards
• Ability to work within a team or alone with exceptional organization skills and attention to detail.
• Must be computer literate, excel, word, PowerPoint and easily adapt to company specific systems (previous knowledge in WERS, AIMS, RMDV, ECR’s would be a benefit but not essential as training can be provided).
• Must have good presentation skills with the ability to clearly communicate at all levels within the company (production line to director level).
• Experience of project and/ or program management.
• Self-starter able to sustain a high, multitask workload. Combine Engineering with business skills.
• Strategic thinker and willing to develop their role for the progression of the commodity.

Preferred skills:

Previous work within a multidiscipline Engineering team.

• Experience of technical problem resolution. A knowledge of System validation processes.
• Prior knowledge and experience with High Voltage vehicle technology and applications.
• Experience with the following tools: 3D Experience /Catia V6, CatiaV5 Team Center, Database, ECR Database, Digital Buck, EDS-Designer, EDS 2D CAPITAL Toolset
• Understanding of Agile processes, principles and methodology including associated tools (e.g. Jira)
• Knowledge of failure mode avoidance and problem-solving tools such as Six Sigma, 8D and DMAIC.

Responsibilities:

• Leads and coordinates delivery of the EDS commodity including geometry, cost, weight, quality and functional performance.
• Working level understanding of merging logical data with mechanical data in alignment with Bill of Design (BoD), Bill of Process (BoP) and harness DFM requirements.
• Wiring harness manufacturing knowledge.
• Identify key EDS standards and design requirements.
• Lead DFMEA and Design Validation activities for EDS.
• Knowledge of 2D / 3D wiring harnesses geometry, change control, product definition and change management processes are desirable to support the review of feasible product actions.
• Ensure robust implementation and compatibility with downstream systems through production.
• Understands technical requirements for delivery of vehicle EDS.
• Develop and deliver strategies and processes to improve the EDS components.
• Create / provide all the required documentation / plans to support virtual builds & validation plans.
• In House Engineering, Supplier and EDS Tier 1 supplier meetings and collaboration.
• Part validation and sign off activities.

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We currently have an opening for a human factors /concept UX designer. We are looking for an experienced and creative automotive human factors professional passionate about user experience and concept development who can plan, manage, conduct UI/UX research, analyse data, create reports, present to stakeholders and work to improve/fix the usability issues.

The ideal candidate will have extensive research background with user-centered design of vehicles and usability evaluations at various stages of product development as well as structured academic background. They will have experience with effectively negotiating interactions with various stakeholders such as designers and engineers. This is a role for the UX designer/ human factors engineer who wishes they could have free reign to create something innovative.

Responsibilities:

Plan and manage research and concept development projects with stake holders, benchmarking and future trend monitoring, user testing, participant recruitment, expert reviews, presentation of studies to stakeholders.

Requirements:

• Bachelor’s Degree (or higher) in Human Factors, Human-Computer Interaction with demonstrated experience in an equivalent field min of 3 years
• Automotive experience with appreciation of industry safety aspects of UI
• Experience of UX design, in hardware and/ or software

Desired Skills:

• Ability to focus on the customer’s needs
• Automotive background, with experience of running simulator studies
• Knowledge of basic user-centered design principles
• Knowledge of UI industry standards for interface design and user testing methodologies
• Experience with statistical analysis of user research, survey creationAbility to work independently and efficiently on complex projects
• Ability to deliver high quality work on tight schedules
• Careful attention to detail
• Strong verbal and written communication skills
• Ability to collaborate and work as a team
• Understanding of multi cultures
• Some prior work done related to accessibility
• Technology savvy and understanding of consumer electronics and automotive trends

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